With both air carrier's capacities in short supply along with overall air space being extremely tight due to the recent COVID-19, we are experiencing MAJOR delays in both our domestic supply shipments and order deliveries. A majority of orders have already been shipped and we are shipping out orders on the daily.
For these majority of orders however, we still have to wait for the tracking information to hit our systems. Our shipping processor had been backed up up until the 30th of April. We would have been able to start updating orders then, but unfortunately both our shipping warehouse and processor was closed down for Labor Day (May 1-5th). We have just now started to update these orders with tracking that have gone out in the past 2 weeks.
For orders that have already been shipped and the tracking link is not updating, it is most likely still in transit to the destination country and will update once it lands. However, there is going to be delays in transit/customs. We would recommend always using 17track
when tracking your order as it will auto-detect the shipment processor. If the website does not load/update for you, FedEx
will work for 95% of orders to the US. For orders to Canada, click here
. For websites like FedEx and Canada Post, you will have to copy your tracking number from the shipping confirmation and into their tracking bar. We can offer individual updates on orders as we can see exactly where an order is in shipment, unlike the tracking.
If you would like this update or have any other questions or concerns, please email us @ email@example.com along with your order #. If you would like a refund, please email us as soon as possible as we will have to contact our shipping warehouse to confirm your order has not already been shipped.