With both air carrier's capacities in short supply along with overall air space being extremely tight due to the recent COVID-19, we are experiencing MAJOR delays in both our domestic supply shipments and order deliveries. Shipping takes 2-3 weeks on average.
For orders that have already been shipped and the tracking link is not updating, it is most likely still in transit to the destination country and will update once it lands. However, there is going to be delays in transit/customs. We would recommend always using 17track
when tracking your order as it will auto-detect the shipment processor. We can offer individual updates on orders as we can see exactly where an order is in shipment, unlike the tracking.
If you would like this update or have any other questions or concerns, please email us @ firstname.lastname@example.org along with your order #. If you would like a refund, please email us as soon as possible as we will have to contact our shipping warehouse to confirm your order has not already been shipped.